Last Updated: 11/20/25
Thank you for shopping with Earth + Fire. We stand behind the quality and craftsmanship of our jewelry. Due to the personal and handmade nature of our products, we have a strict no-refund policy. All sales are final.
Please read this policy carefully before making a purchase.
We do not offer refunds, returns, or exchanges for any jewelry purchases. This includes items that you simply change your mind about, as well as items that do not fit. We encourage you to carefully review the product descriptions, photos, and size guides before placing your order.
While we do not offer refunds, we are deeply committed to ensuring your handmade jewelry is a lasting treasure. Every piece is crafted by us, not by outside manufacturers, and we take full responsibility for its integrity. We proudly offer the following services:
Resizing: We understand that sometimes a perfect fit is hard to determine online. We offer one complimentary resizing for our bracelets within 30 days of purchase, provided the resizing is feasible for the specific design and material. Please contact us to arrange this service. Subsequent resizings or resizing requests after 30 days may incur a fee.
Repairs: As the artisans who created your jewelry, we will repair any piece that has a flaw in materials or workmanship. Please contact us at [email protected] with your order number and details/photos of the issue. We will assess the situation and provide you with a solution.
Please Note: Repair and resize services do not cover damage resulting from accidents, loss, theft, negligence, or improper care.
Your jewelry is a handcrafted object that, with proper care, will last for generations. To ensure the longevity of your piece and to avoid situations that would fall outside our repair scope, we strongly urge you to refer to our comprehensive Jewelry Care Guide.
This guide provides essential information on:
Proper cleaning methods.
Safe storage practices.
When to remove your jewelry (e.g., during swimming, cleaning, exercising).
How to protect it from harsh chemicals and impacts.
Understanding how to care for your handmade jewelry is the best way to keep it looking beautiful. We are not responsible for damage resulting from improper care.
If you believe your jewelry qualifies for a repair or resizing under this policy, or if you have any questions, please contact us at:
Email: [email protected]
Please include: Your name, order number, and a detailed description (with photos if applicable) of your request.